Responsible gambling

At Spirit Lake Casino & Resort, we take responsible gaming very seriously. Our goal is to provide a safe and enjoyable experience for all our players. We believe that responsible gaming involves not only managing your bankroll but also being mindful of the time spent on games.

Setting Limits

We encourage you to set limits for yourself before playing:

• Deposit Limit: Set a limit on how much money you want to deposit per day/week/month.
• Time-Limit: Establish a daily or weekly time frame for gaming and stick to it.
• Loss Limit: Determine the amount of money you can afford to lose.

You can adjust these limits at any time from your account settings page. If you need help setting up limits, please contact our customer support team who will be happy to assist you.

Self-Exclusion

If you feel like gaming is affecting your life or causing problems for yourself or others, we recommend that you self-exclude from our games and site for a specified period of time (ranging from 24 hours to permanent). This option can help prevent any potential harm. To initiate the self-exclusion process:

• Visit My Account settings
• Go to Responsible Gaming section
• Select Self-Exclusion and follow instructions

Support Organizations

We strongly encourage you to reach out for assistance if you feel that gaming is becoming a problem.

• Problem Gambling Helplines: Links to local and national organizations will be available on our website.
• Confidential Counseling Services: Our staff can provide information about external counseling services, both locally and online.

Account Management

We believe in providing you with the necessary tools to manage your account effectively:

• Monitor your spendings
• Review recent transactions
• Update personal details

Our goal is to maintain an environment that encourages responsible gaming practices. We are committed to working closely with regulators, organizations, and customers alike to promote safer and more enjoyable gaming experiences.

Additional Resources

For further information or support regarding responsible gaming:

• Consult our comprehensive Responsible Gaming section on the website
• Contact our customer support team via phone, email, or live chat

Please take responsibility for your own gaming habits. If you need help or require assistance with limits or self-exclusion, don't hesitate to reach out. We're here to support you!